1.INTRODUCTION
This document (together with the documents present on the website) establishes the conditions that determine the use of this website (www.samvestuario.com) and the purchase of products on it (hereinafter "Conditions").
We ask that you read the terms and conditions, our cookie policies and our privacy policy carefully before using this website. By using this website or placing an order through it, you are aware that you must comply with these terms and conditions and our privacy policies. Therefore, if you do not agree with all of the terms and conditions and our privacy policies, you should not use this website.
These conditions may be changed, it is your responsibility to read them periodically, since the conditions in force at the time of use of the website or conclusion of the contract (as defined below) are those that will be applicable.
If you have any questions regarding the terms and conditions or privacy policies, you can contact us via our email: contact.samvestuario@gmail.com
Contact may be formalized, at your choice, in any of the languages ​​in which the Conditions are available on this website.

2. OUR DATA
This website is operated under the name SAM by SAMEIRO OLIVEIRA UNIPESSOAL LDA., with registered offices at Rua Doutor Carlos Lloyd 36 and taxpayer number 516 120 344.

3. YOUR DATA AND YOUR VISITS TO THIS WEBSITE
The information or data provided by the customer will be treated in accordance with the provisions of the Privacy Policy. By using this website, the customer is consenting to the processing of said information and data and declares that all the information or data provided to us is true and corresponds to reality.

4. USE OF OUR WEBSITE
By using our website and/or placing orders through it, the customer undertakes to:
• Use this website only to make legally valid inquiries or orders.
• Do not place any false or fraudulent orders. If we can reasonably consider that an order of this nature has been placed, we will be authorized to cancel it and inform the competent authorities.
• Provide us with your email address, postal address and/or other contact details, in a true and accurate manner. You also consent to the use of the information provided to contact you (if necessary, consult our Privacy Policy).
If you do not provide us with all the necessary information, we will not be able to process your order.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

5. SERVICE AVAILABILITY
The articles presented on this website are available for delivery to several EU member countries and the United States of America.
If you want to check the list of countries available for delivery, you can find it in “Shipping Methods”.

6. EXECUTION OF THE CONTRACT
To place an order, you must follow the online purchase procedure and first read and accept these Terms and Conditions of Purchase. By doing so, you are entering into a purchase and sale contract with us. You will subsequently receive an email confirming receipt of your order (the “Order Confirmation”). You will also receive an email confirming that the order has been dispatched (the “Delivery Confirmation”). An electronic ticket with the details of your order must be attached to the Delivery Confirmation.

7. AVAILABILITY OF PRODUCTS
All product orders are subject to availability. If there is any difficulty in supplying products or if there are no items in stock, we will inform you immediately of the unavailability and will refund any amount paid by you within 30 days.

8. DELIVERY
Without prejudice to the provisions of Clause 7 above, relating to the availability of products, and unless extraordinary circumstances arise, we will attempt to send the order relating to the products mentioned in each Delivery Confirmation prior to the date indicated in the Delivery Confirmation in question or, if no delivery date has been specified, within 30 days from the date of the Order Confirmation.
However, delays may occur for any of the following reasons:
• Specialized articles;
• Unforeseen circumstances; or
• Problems in the delivery area.
If we are unable to meet the delivery date for reasons beyond our control, we will inform you of this circumstance and give you the option of continuing with your purchase, setting a new delivery date, or cancelling the order with a full refund of the amount paid, without prejudice to any other rights you may have under applicable law.
In any case, we do not make deliveries on Saturdays or Sundays. According to these conditions, the “delivery” must have been made or the order “delivered” when the customer or a third party indicated by him/her is physically in possession of the products, which will be evidenced by the signature of the order receipt at the indicated delivery address.

9. IMPOSSIBILITY OF DELIVERY
If we are unable to deliver your order, we will leave a note indicating where your order is and what you need to do to have it delivered again. If you are not at the delivery location at the agreed time, please contact us so that we can arrange delivery for another day.

10. TRANSFER OF RISK AND OWNERSHIP OF PRODUCTS
The risks of the products will be borne by the customer from the moment of delivery.
You will acquire ownership of the products when we receive full payment of the amounts due in respect of them, including shipping costs, or upon delivery (as defined in Clause 8 above), if this date is later.

11. PRICE AND PAYMENT
The price of each product will be that stipulated at any given time on our website, except in the case of an obvious error. Although we try to ensure that all prices shown on the website are correct, errors may occur. If we detect an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be cancelled and you will be refunded in full.
We will not be obliged to supply any product to you at the incorrect lower price (even if we have sent you a Dispatch Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as being an incorrect price.
The prices on this website include VAT but do not include shipping costs, which will be added to the total amount due, as set out in our guide on “Shipping costs and times”.
Prices may change at any time, but (except as set out above) any such changes will not affect orders for which we have already sent you an Order Confirmation.
Once you have made your purchase, all the items you wish to purchase will be added to your shopping cart and the next steps will be to complete the order and make payment. To do this, you must follow the steps of the purchase process, filling in or verifying the information requested at each step. Furthermore, during the purchase process, before payment, the customer can change the details of their order.
You can pay using Visa, Mastercard, American Express, PayPal, as well as Multibanco and MBway.
To reduce the risk of unauthorized access, your credit card details will be encrypted. Upon receipt of your order, we will pre-authorize your card to ensure there are sufficient funds to complete the transaction. Your card will be debited as soon as your order leaves our warehouse.
If your payment method is Paypal, the debit will be made when we confirm your order.
By clicking on “Finalize Order”, you confirm that the credit card is yours or that you are the legitimate owner of the gift card or payment card. Credit cards are subject to verification and authorization by the issuing entities, but if they do not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

12. BUY AS A GUEST
This website also allows you to make purchases using the guest purchase feature. In this purchase method, you will only be asked to provide the essential data needed to place your order. Once the purchase process has been completed, you will be offered the option to register as a user or continue as an unregistered user.

13. VALUE ADDED TAX
All purchases made through this website are subject to the current Portuguese Value Added Tax (VAT) rate.

14. EXCHANGE POLICY
Right to freely terminate the contract:
According to the applicable rules, if you are contracting as a consumer, the customer has the legally enshrined right to terminate the contract, up to 30 days after its conclusion, without giving any reason.
The free withdrawal period will expire after 15 days from the day on which the customer (or a third party – other than the delivery person – indicated by you) physically acquires several items in an order delivered separately, 15 days from the day on which the customer (or this third party indicated by you) physically acquires the last product. To exercise the right to free withdrawal from the contract, the customer can contact us via email contact.samvestuario@gmail.com

Effects of termination of the contract:
If you terminate the Contract, we will refund the amount paid for the products without undue delay and within 30 days from the day on which we were informed of your decision to terminate the Contract. We will make the refund by means of a voucher with no expiry date. In any event, you will not be charged any fees arising from such refund. Despite the above, we may withhold the refund until we have received the products back, or until you have provided evidence that you have returned them. For more information, please see the “Exchanges and Returns” page.
Defective products:
In cases where you consider that, at the time of delivery, the product does not comply with the provisions of the contract, the customer must contact us within 30 days, indicating the details of the product as well as the damage suffered, or by contacting us on +00351 919 655 986, and we will indicate what you should do.
You can return the product to our physical store in Braga, Portugal, presenting the invoice you received with the order, or by delivering it to a carrier, at your home, sent by us, accompanied by the invoice, and subsequently being reimbursed for the corresponding amount.
As legally established, instead of cancelling the contract (and consequent return of the goods and refund), you may also choose to replace the product.
The refund of the price or replacement of the product must take place as soon as possible and, in any case, within 30 days. All rights recognized by the law in force will be safeguarded.
Size exchange:
If the item purchased by the customer does not correspond to the appropriate size, the customer has the possibility to request an exchange for the size, without having to pay any additional delivery service for the new item, as long as they return the original item. This possibility is independent of the Right of withdrawal, which continues to exist, both from a legal and contractual point of view. For information on how to make an exchange, access the “Exchanges and Returns” page.

15. INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademark and other intellectual property rights in the materials or content provided as part of the Website are at all times owned by us or by those who have granted us the license to use them. You may only use such material in a manner expressly authorized by us or by those who have granted us the license to use it. This does not prevent you from using this Website to copy, to the extent necessary, information relating to your order or the Contract data.

16. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You must not misuse this website by knowingly introducing viruses, trojans, logic bombs or other material which is technologically harmful or damaging. You must not gain unauthorised access to this website, the server on which this website is located or any server, computer or database connected to our website. You undertake not to attack this website via a denial-of-service attack or a distributed denial-of service attack.
Failure to comply with this clause may result in the commission of offences typified by applicable law. We will inform the competent authorities of any breach of said legislation and will cooperate with them to discover the identity of the attacker. In the event of breach of this clause, you will also no longer be authorized to use this website.
We will not be responsible for any data or losses resulting from a denial of service attack, viruses or any other technologically harmful or damaging program or material that may affect your computer, computer equipment, data or materials, as a result of using this website or downloading content from it or content to which it redirects.

17. LINKS FROM OUR WEBSITE
If our website contains links to other websites and materials of third parties, these links are provided for information purposes only and we have no control over the content of these websites or materials. We therefore accept no liability for any damage or loss arising from their use.

18. WRITTEN COMMUNICATION
Applicable law requires that some of the information or notices we send be in writing.
By using this website, you accept that most of your communications with us will be electronic.
We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other notifications sent to you electronically satisfy the legal requirement that such notices be in writing. This condition will not affect any rights granted by law.

19. NOTIFICATIONS
Customer notifications should preferably be sent via our email.
Notifications will be deemed to have been received and correctly served at the same time as the customer accesses our website, 24 hours after sending an email or three days after the postage date of any letter. To prove that notification was served, it will be sufficient to prove, in the case of a letter, that the address was correct, that it was correctly stamped and that it was duly delivered to the post office or to a letter box and, in the case of an email, that it was sent to the email address specified by the recipient.

20. FORCE MAJEURE REASONS
We will not be liable for any failure to perform, or delay in performing, any of our obligations under a Contract caused by events beyond our reasonable control (Force Majeure Events).
The concept of Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our control, including, but not limited to, the following:
• General strike, or other forms of protest that significantly affect the country.
• Disturbances of public order, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster.
• Inability to use trains, boats, aircraft, motor transport or other means of transport, public or private.
• Inability to use public or private telecommunications systems.
Our obligations under the Contracts will be deemed to be suspended during the period in which the Force Majeure Events occur and we will benefit from an extension of the period in which to perform such obligations, for a period of time equal to the duration of the Force Majeure Events.
We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution that allows us to perform our obligations under the Contract despite the Force Majeure Event.

21. RIGHTS OF WAIVER
Our failure to require strict compliance by you with any of your obligations under a Contract or these Terms and Conditions, or our failure to exercise any rights or remedies that may be due to you under such Contract or these Terms and Conditions, shall not constitute a waiver or any limitation of such rights or remedies, nor shall it exonerate you from complying with your obligations.
No waiver by us of any specific right or action shall imply a waiver of our rights or actions arising from the Contract or the Conditions.
No waiver by us of any of these Conditions or of the rights or actions derived from the Contract shall be effective unless it is expressly established that it is a waiver, is formalized and communicated to the customer in writing.

22. PARTIAL CANCELLATION
If any of these Conditions or any provision of a Contract is declared null and void by a firm resolution by a competent authority, the remaining terms and conditions will continue in force, without being affected by such declaration of nullity.

23. SOLE AGREEMENT
These Conditions and all documents to which express reference is made constitute the entire agreement between us and you relating to the subject matter of the Contract and supersede any other agreement, arrangement or promise previously made between us and you, whether verbally or in writing.
We and you acknowledge that we have consented to the Contract without relying on any representation or promise made by the other party or that may interfere with any written statement in negotiations entered into by both parties prior to this Contract, except as expressly stated in these Conditions.

24. APPLICABLE LAW AND JURISDICTION
The use of our website and purchase contracts made through this website are governed by Portuguese law.
This provision does not affect other rights granted to the consumer by current legislation.

25. COMMENTS AND SUGGESTIONS
Your comments and suggestions are always welcome. Please send your comments and suggestions to our email or telephone number.

26. ALTERNATIVE DISPUTE RESOLUTION
In this sense, if the transaction was concluded through our website, we inform you – in accordance with EU Regulation No. 524/2013 – that you have the right to attempt to resolve any dispute out of court by accessing the online dispute resolution platform at the electronic address http://ec.europa.eu/consumers/... .
You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of 8 September, on the Consumer Portal, via the website www.consumidor.pt.